What to Do If Your Online Casino Account Is Blocked?
There are times when we are so in the mood of playing real money online casino games. But, the moment that we try and log in, we just get can’t get through. After a few more attempts we realise that we have to face our worst online gambling fear. That our account has been blocked. Now, we ask ourselves, what to do since our online casino account is blocked.
My Online Casino Is Blocked: What Next?
So, you have discovered that your online casino account is blocked. At this moment, we are sure that you are panicking. But we want to tell you, first things first, don’t panic. Breathe in and breathe out. Okay, so now that you are calm, you need to first find out how and why your account is blocked.
Why was My account Blocked?
There are several reasons why your account may have been blocked. We shall look at some of the reasons below.
Too Many Failed Log-In Attempts
This is actually one of the most common reasons why your account may have been blocked. If by chance you have entered the wrong username and the password several times, it will get blocked. Or if someone else had tried to access your account without your username and password, it will also get blocked.
Playing at online casino Canada there is a verification process that we all need to undergo. This is especially true when you have requested a withdrawal. If you do verify that it is you, your account will be blocked. This is because the casino will assume else is trying to access your funds.
Breaking the Terms and Conditions
Let us be honest, there are times when we all forget to read the casino terms and conditions. And because of this, we can easily break the rules without even knowing it. And when that happens the casino will block our account.
Another Account Detected
Another reason why your online casino account may have been blocked is that they may have detected another account in your name. The general rule when it comes to playing at online casinos for real is that you need to have one account per casino. Therefore, if you have more than one account, your accounts may both be blocked.
False Information/ Bad Activity
If the casino discovers that you have given them the wrong information this can easily lead to your account being blocked. And at the same time, if they discover that you are doing something bad, they will also block you.
Lastly, another reason why your account may have been blocked is that the casino may have noticed that you are an underage gambler. And as such, they will block your account.
What To Do When My Online Casino Account Is Blocked
After having discovered why your online casino account was blocked, you need to make a way forward. And here we will tell you what to do next.
Customer Service and Support
After you have discovered why your account was blocked, you need to call the customer service and support team. And they will soon be able to rectify the problem. They will easily be able to guide you through the steps that you need to take in order for you to be able to unblock your account.
Change your log-ins
After having contacted the customer service and support team, you may also need to change your login information. This means you will need to change your user name and your passwords well. Make sure that have a unique password that you have never used before. And as you set your password, try to avoid any family or relative names.